Chapin RCM employs only experienced personnel in order to ensure that your accounts are worked by knowledgeable staff who understand the challenges within your inventory. The success of our company is based upon the philosophy that we will strive to hire only the best and most experienced personnel – quality over quantity.
Auditors and clinicians average 15 years of healthcare experience
Collectors average 12 years of healthcare experience
Our staff provides thorough research on each account. Requirements include review of the entire account history, including all notes and transactions. We utilize InterQual Criteria for medical necessity reviews, coding resources and CMS Criteria for issues such as bundling and non-covered/experimental services, payor specific contract terms, and state and federal requirements related to access issues, timelines and appeal limitations. The research we perform allows us to determine the most effective approach to the appeal process.
Chapin RCM has a reputation for providing effective resolution for the accounts that our competitors return as uncollectible. Our experience, reporting capabilities and dedication to providing quality services allow us to provide an effective solution to your revenue cycle needs.
